Shipping policy

Shipping Destinations

We currently offer shipping to the following regions:

・Taiwan

・International destinations (available options will be shown at checkout)

If your location does not appear at checkout, shipping to your region is currently unavailable.


Order Processing Time

All orders are processed within 1-3 business days after payment is confirmed (excluding weekends and public holidays).

Processing times may be extended during promotional periods, pre-order launches, or due to unforeseen circumstances.


Shipping Time

Estimated delivery times vary depending on the destination and shipping method selected. These timeframes are estimates only and not guaranteed.

・Taiwan: 2-5 business days

・International: 7-21 business days

Actual delivery times may be affected by shipping carriers, customs clearance, weather conditions, or other factors beyond our control.


Shipping Fees

Shipping fees are calculated and displayed at checkout.

Unless otherwise stated, all shipping costs are the responsibility of the customer.


Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.

These charges are not included in the product price or shipping fee and are the responsibility of the customer. We are unable to estimate or control these fees.


Shipping Delays and Responsibility

All delivery timeframes are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other events beyond our control.

Once an order has been handed over to the shipping carrier, the risk of loss or delay passes to the customer.


Incorrect Address and Lost Packages

Please ensure that all shipping information provided at checkout is accurate and complete.

We are not responsible for packages that are delayed, returned, or lost due to incorrect addresses, incomplete information, or failed delivery attempts.

If tracking shows a package as delivered but it has not been received, please contact the shipping carrier directly. If further assistance is needed, feel free to contact us.


Contact Us

If you have any questions regarding our Shipping Policy, please contact us at:

hello@ecros.co