Refund policy

Return & Exchange Policy (International)

We offer a 7-day return and exchange policy for orders shipped within Taiwan, which means you may request a return or exchange within 7 days of receiving your item.

For international orders, return and exchange eligibility and shipping costs may vary depending on the destination country.

Non-Returnable Items

In accordance with hygiene and consumer protection standards, intimate and personal-use items are not eligible for return, including but not limited to:

・Sports tops

・Bottoms

・Eye masks

These items may only be eligible for size exchange, provided that:

・The item remains in its original condition

・It is unworn and unused

・All tags are intact

・Original packaging is included

・Proof of purchase (electronic receipt) is provided

All return or exchange shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:
hello@ecros.co

Once your request is approved, we will provide detailed return instructions and shipping information.

⚠️ Items returned without prior authorization will not be accepted.

If you have any questions regarding returns or exchanges, feel free to contact us anytime.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union (EU), you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification, in accordance with EU consumer protection laws.

・International return shipping costs are borne by the customer

・Items must be returned in their original condition, unworn, unused, with tags attached and in original packaging

・Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.